Hospital Malaysia
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Patient Information

Accident & Emergency Services
We have full Accident & Emergency (A&E) services at LSC. The department is open 24 hours a day. All our specialists are available 24 hours a day and on call.

Upon Arrival
Upon arrival at reception counter, you will be greeted by our Customer Relation Officer/Receptionist who will guide you through the admission procedure. Planned admissions are arranged after consultation with our specialists. Deposit will be required. All emergency cases will be assessed by a doctor at Accident & Emergency Department, and our staff will guide you through the procedure.

What to Bring with You
We suggest that you bring your own clothes, slippers and toiletries. There is a locker beside your bed. We do not provide personal laundry service in this hospital. If you are on any medications, please bring along with you and please keep in original packing, and hand to a member of the nursing staff upon admission.

Patient Properties/Valuables
For security reasons, patients are advised not to keep any valuables (e.g. money, jewellery, handphone & computer) with them in the hospital. LSC accepts no responsibility for patients' possessions while they are in the hospital.

Admission Kit
Admission kit (chargeable) will be issued upon admission in the ward. The kit consists of a toothbrush, a tube of toothpaste, a comb, a bottle of shower gel, a bottle of shampoo, a plastic cup, a bath towel and a face flannel.

Lodger
Lodger is only allowed in 2 Bedded & Single Rooms. Only female lodger is allowed in the Female and Paediatric wards (except for single room). Meals for lodgers is not included. Folding bed/deck chair will be provided at night only. Kindly make prior arrangement with the Sister/Staff Nurse in charge.

Call-Bell Service
The call-bell service is free of charge. This can be used when assistance is required at all times and in an emergency.

Food Service (Halal)
LSC offers a variety of meal choices to meet different medical needs and patient's preference.

Menu choices may be limited if you require a special diet (therapeutic diet). Our ward staff will assist you with your menu selections and ensure that your needs are attended to. Please check with the nurses if you bring in your own food, to ensure that it does not interfere with your treatment plan. All diet therapy queries may be referred to our Dietitian or Food Services Personnel. A dietetic consultation can be arranged to discuss any concern you may have regarding your current nutritional status/requirement.

LSC is a "HALAL" certified hospital, "NON-HALAL" food is not allowed. Do not use hospital crockery if you bring in your own food. Please take note that cooking equipment e.g. open flame burners, gas and electrical appliances,etc are not allowed in the hospital premises.

Discharge Procedures
As soon as you have been notified of your discharge date and time, please inform your relatives so that transport arrangement can be made.

Patient is advised to check out before 12.00 noon on the day of discharge. A half-day charge will be levied for those who wish to leave the hospital after 12.00noon and before 5.00pm. Any discharges after 5.00pm will be charged for a full day fee. All follow up appointments will be arranged by our ward receptionist.

Payment can be made at the Finance Dept./In-patient Cashier and take home medication (if any) can be collected at In-patient Pharmacy Counter.

Other Services
- Free internet access is available in our hospital. (Kindly refer to our ward staff for the access password)
- Telephone service at a chargeable rate is available for all single rooms & all rooms (Level 5) at Block 2 & all rooms at Block 3.
- Surau is located at Level 3, Block 3. Kindly contact our ward staff/receptionist for the location and access to the surau.

Visiting Hours
12.00 noon to 2.00pm
5.00pm to 10.00pm
- Only two visitors are permitted to visit at any one time.
- No alcohol and smoking are allowed in the hospital premises.
- Visiting time is limited for Critical Care Unit, please speak to the Sister/Staff Nurse in charge.

KSB CONVENIENCE STORE
Location : Level 1, Block 2
Opening Hours : 8.30am - 9.00pm (Monday - Friday)
8.30am - 2.00pm (Saturday)
(Closed on Sunday & Public Holiday)

KSB SPECIALISTS CAFE
We serve economy rice and dishes, special meals for the day, western food and hawker's delight.
Location : Level 1, Block 2
Opening Hours : Monday - Saturday (8.00am - 8.00pm)
Sunday & Public Holiday (8.00am - 7.00pm)

KSB HERITAGE CAFE
We serve fusion to oriental and western dishes, hawker's delight, freshly brewed coffee and assorted breads, cakes and pastries.
Location : Level 1, LSC Heritage Building
Opening Hours : 8.00am - 8.00pm daily

LSC HERITAGE BUILDING
Cancer Wellness Centre
Shopping Gallery - Boutique, Florist, Hair Salon, Reflexology (Including Body Massage, Manicure & Pedicure) and Healthy Footwear.

Quick Finder

Goods & Services Tax (GST) Notice

Please be informed that with effect from 1st April 2015, GST shall be levied and charged accordingly at the rate determined by the Government on taxable supplies of goods and services.

Thank you for your kind attention.

External Links

Useful links for your reference and guide to a better understanding on Healthcare, Penang and Malaysia.

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